Cancellation and Refund Policy

Last updated: November 4, 2026

This page summarises how cancellations and refunds work for tours booked on titopisland.com. The full terms are in our Booking Terms.

Free cancellation up to 3 days before

Cancel up to 3 days (72 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

Within 3 days of departure

Within 3 days, including no-shows, 30% of the tour price is charged, because the boat, car and guide are already committed. If you paid in full, we refund the other 70%. If you paid the 30% deposit, the deposit covers the charge and nothing more is due.

Changing your date

Rescheduling is free up to 3 days before departure, subject to availability. Date changes are arranged over WhatsApp.

If we or the port authority change the day

If the port authority closes the bay, we move your tour to a new date free of charge or refund you in full. If a storm or rough sea arrives on the day itself, your guide can drop the swim or the kayak and keep the rest of the day; this is not refunded in part.

How to cancel

Message us on WhatsApp +84 368 938 081 or email [email protected] with your order number. We reply on WhatsApp 24/7, usually within minutes.