Booking Terms
Last updated: November 4, 2026
These terms apply to every tour booked on titopisland.com, operated by Ti Top Island Private Tours (“we”, “us”), Tuan Chau Ward, Quang Ninh Province, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.
1. What you are booking
All tours are private, for groups of 1–4 guests, priced per group. The price shown at checkout is final and includes everything listed on the tour page: a private car and driver, a private day boat for your group alone, a licensed local guide who speaks fluent English, hotel pickup and drop-off in Ha Long or central Hanoi as stated for that tour, the route ticket and port fee, a kayak or rowed bamboo boat at Luon Cave, lunch on board and drinking water. Other drinks, personal purchases, tips and travel insurance are not included.
2. Sample itineraries and tailor-made days
The itineraries on this site are sample days, and every tour can be tailored on request. Tell us what to add, skip or spend longer on, and we confirm the plan and an all-inclusive price in writing before you book; a tailored day can cost more or less than the sample. On the day, your guide can adjust the order and pace within the time booked. Times on the tour pages are a guide, because tides, traffic and other boats can move them.
3. Operation and licensing
Tours are designed and sold by us and operated together with licensed Vietnamese partner operators and licensed guides. Your booking contract is with us; we remain your single point of contact before, during and after the tour. We are an independent tour operator. We are not the Ha Long Bay management board, a port or any government body.
4. Payment
You can pay in one of two ways. In full online: the whole price in USD by card, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.
Your booking is confirmed when the online payment completes and you receive a written confirmation with pickup time and guide details.
5. Cancellation and refunds
Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.
Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the boat, car and guide are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.
Rescheduling is free up to 3 days before departure, subject to availability.
6. Weather, closures and changes by us
Boats on Ha Long Bay sail only when the port authority allows. If the authority closes the bay, we move your tour to a new date free of charge or refund you in full. If a storm or rough sea arrives on the day itself, your guide can drop the swim or the kayak, switch to a rowed boat if it is running, and keep the rest of the day; this is not refunded in part. If another stop is closed we tell you as early as we can and offer a comparable stop, a new date, or — if the day cannot reasonably go ahead — a full refund. We never quietly downgrade an itinerary.
7. Your responsibilities
Please be ready in your hotel lobby at the confirmed time; your guide waits 20 minutes and we will call or message you on WhatsApp. Late starts shorten the itinerary rather than extend the day. You are responsible for travel insurance and for telling us about dietary needs, health conditions or mobility limits when booking. Please wear the life jacket provided on the kayak and rowed boat, and follow the guide and crew on safety.
8. Children and accessibility
Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. Children under 8 go in the rowed boat with a parent at Luon Cave, and from 8 to 15 they share a double kayak with an adult or the guide. Ti Top means roughly 400 to 450 stone steps and Sung Sot 100 or more steps plus a long path, and boarding a day boat and a kayak takes some balance. These stops are not suited to wheelchairs. Anyone can stay on the boat or the beach; tell us and we will plan around it.
9. Liability
We operate with licensed partners and insured vehicles. To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.
10. Contact
WhatsApp +84 368 938 081 (24/7) · [email protected] · Ti Top Island Private Tours, Tuan Chau Ward, Quang Ninh Province, Vietnam.