Privacy Policy
Last updated: November 4, 2026
This policy explains what personal data Ti Top Island Private Tours (“we”, “us”), Tuan Chau Ward, Quang Ninh Province, Vietnam, collects through titopisland.com and how we use it. Questions go to [email protected].
What we collect
- Booking details: name, email, WhatsApp number, tour date, pickup hotel, group size, and anything you tell us about diet, health or mobility.
- Payment status. Card and PayPal details are handled by the payment provider and do not reach us.
- Messages you send us on WhatsApp or by email.
- Basic technical data your browser sends, such as IP address, which our host logs for security.
How we use it
We use your data to run your tour, confirm details and reply to you, to meet accounting law, and to protect the site from abuse. We do not sell it and we do not send marketing unless you ask us to.
Who sees it
We share only what each party needs: your guide, driver and boat operator receive your name, group size, pickup hotel, tour date and any special needs. If you pay the balance in cash, your guide is told the amount still due. Cards are used for both full payments and deposits, and go through the payment provider. Our website host, email provider and WhatsApp handle data on our behalf.
How long we keep it
Booking and payment records: 10 years, as Vietnamese accounting rules require. Support conversations: 24 months. Server logs: 90 days.
Fonts and analytics
This site loads fonts from Google Fonts, which receives your IP address when a page loads. We run no analytics or advertising pixels.
Your rights
You can ask us to see, correct or delete your data, or object to how we use it, by writing to [email protected]; we reply within 30 days. Records the law requires us to keep stay until the period above ends. If you are in the EU or UK you may also complain to your local data protection authority.
Contact
WhatsApp +84 368 938 081 (24/7) · [email protected] · Ti Top Island Private Tours, Tuan Chau Ward, Quang Ninh Province, Vietnam.